Shipping policy

Shipping Information for Wax & Clo

At Wax & Clo, we understand that receiving your items promptly and in perfect condition is important to you. That’s why we partner with reliable shipping services to ensure your order arrives as expected. Below you will find detailed information regarding our shipping policies and practices.

Shipping Partners

We use a combination of DPD, Evri, and Royal Mail to ship our products to you. This mix allows us to offer flexible shipping options and ensure that your items are handled with care and efficiency from dispatch to delivery.

Dispatch Times

We aim to dispatch all orders by the following business day after the order has been placed. However, during peak times or due to unforeseen circumstances, dispatch may take up to three business days. We appreciate your patience and understanding.

Shipping Times and Costs

Shipping times and costs vary depending on the destination and the shipping service selected at checkout. Please note that shipping times are estimated from the date of dispatch, not from the time your order is placed.

  • DPD: Offers next day delivery for most locations within the UK. Prices and delivery times for international destinations can be found at checkout.
  • Evri: Provides flexible delivery options with tracking for both domestic and international shipments. Exact rates and times will be provided at checkout.
  • Royal Mail: Ideal for smaller items or international deliveries, with various options available depending on the urgency and the destination.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. This allows you to monitor the progress of your delivery and estimate the arrival date.

Delivery Issues

If you experience any issues with your delivery, such as delays or missing packages, please contact us immediately at shop@waxandclo.co.uk. We will work with our shipping partners to resolve the issue as quickly as possible.

International Shipments

For international orders, please be aware that shipping times may be longer, and additional duties and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Contact Us

Should you have any questions or concerns regarding your order’s shipping and delivery, please do not hesitate to contact us. We are committed to ensuring your shopping experience with Wax & Clo is as seamless and enjoyable as possible.

Thank you for choosing Wax & Clo. We look forward to serving you.